Support

How do I connect with someone?

Open Connect in the app and scan the other person's QR code, or search for their username. You'll both see the new chat in Chats.

A translation looks wrong

Long-press the message to see the original text or to report the translation. Automatic translation can make mistakes, so for safety instructions, contracts, or medical and legal matters, use a professional interpreter.

Who pays for a conversation?

In each chat, the person set as host covers the usage, so the person they invite can talk without paying. In a group, the person who created it pays. You can see and change your role in Profile.

Purchases, subscriptions and refunds

Purchases are made through the App Store or Google Play. To cancel a subscription or ask for a refund, use your Apple ID subscription settings or Google Play subscriptions. Deleting your Voco account does not cancel a subscription.

I'm not getting notifications

• Make sure notifications for Voco are allowed in your phone's settings.
• In Voco, open Profile and turn notifications off and on again.
• Notifications go to the phone where you opened Voco most recently.

Someone is bothering me

In the chat, open the menu to block or report them. Blocking stops them from reaching you, and reports are reviewed by us.

How do I delete my account?

In the app: Profile > Delete account. Without the app: email us from the address of the Apple or Google account you signed in with, and we'll delete your Voco account within 30 days. See the Privacy Policy for what is deleted.